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Frequently Asked Questions
Planning an event comes with enough moving parts. Our role is to make catering one of the parts you do not have to worry about. Here are the answers to the questions we are asked most often. If yours is not here, our team will be glad to help.
Frequently asked questions
Services & Planning
We cater corporate meetings, executive breakfasts and lunches, conferences, product launches, galas, company celebrations, recurring workplace dining, weddings, cocktail receptions, private dinners, birthdays, showers, and large-scale activations.
Juan & Only serves South Florida from Homestead through Jupiter. Events outside this area may be considered depending on the location, guest count, and operational requirements.
Our standard minimum is 20 guests. We cater everything from intimate gatherings to large-scale productions, with events of 600 guests or more planned and priced individually.
We offer food-only delivery, staffed buffets, passed hors d’oeuvres, cocktail receptions, plated dinners, interactive stations, and full-service event catering. We will recommend the service style that best supports your schedule, venue, guest count, and vision.
Yes. We create recurring meal programs for offices and teams, including executive breakfasts, employee lunches, meetings, and ongoing workplace dining. Menus can rotate and be adapted around your team’s schedule and dietary needs.
Yes. We can coordinate multiple meal periods, including breakfast, lunch, breaks, beverage service, receptions, and dinner. Each service is planned around the event schedule so the food arrives at the right moment without interrupting the flow of the day.
We recommend reaching out as soon as your date and venue are known, especially for large events, weddings, and peak-season dates. If your event is approaching quickly, contact us—we will review the scope and give you an honest answer about availability.
The most helpful details are your date, venue, estimated guest count, event schedule, preferred service style, dietary needs, beverage requirements, and overall vision. A working budget is also helpful because it allows us to recommend the right level of service from the beginning.
Clear communication, thoughtful flexibility, and one accountable team. We confirm the scope in writing, coordinate around venue requirements, address dietary needs early, and align the menu, staffing, beverages, rentals, and timing before event day.
Menus & Culinary Experiences
Both. Our curated packages provide a clear starting point for breakfast, brunch, lunch, cocktail receptions, dinners, and weddings. When the occasion calls for something more specific, our culinary and operations teams can develop a custom menu after reviewing the complete scope.
Yes. Selections and substitutions can be adjusted within the structure of your chosen package. Custom additions, specialty dishes, and completely original concepts are reviewed separately to ensure they can be executed beautifully and consistently.
We regularly support vegetarian, vegan, gluten-free, dairy-free, and other dietary needs when they are shared with us early and in writing. Our team will help identify suitable selections and plan how they should be prepared and served.
Our kitchen works with common allergens, including dairy, eggs, wheat, soy, sesame, nuts, fish, and shellfish. While we take precautions to reduce cross-contact, we cannot guarantee an entirely allergen-free environment. All allergies and dietary requirements must be disclosed in writing before the event.
Yes. Tastings for custom full-service events are available by appointment after the event has been booked. Once the menu has been narrowed down, our team will confirm the tasting format, selections, and dietary considerations.
Yes. Our experiences include Caviar, Burrata, Charcuterie, Bread & Butter, Cannoli, S’mores, Pavlova, and other chef-attended stations. These are primarily designed as enhancements to a complete catering event. Standalone availability may be considered for larger events based on the concept, venue, and operational requirements.
Full-Service Catering includes the planning, staffing, setup, service, and breakdown required to execute the event. On-the-Go is food-only delivery for clients who do not require staff, setup, coordination, stations, or service. If your event needs presentation or guest-facing service, our team will guide you toward a full-service option.
Staffing Rentals & Event Logistics
Every proposal clearly defines the complete scope. Depending on the event, it may include the menu, staffing, beverages, culinary experiences, tabletop items, logistics, and venue-related requirements. Our full-service packages are designed around a service window of up to four hours. Staffing, bar service, real tabletop items, transportation, taxes, and applicable operational charges are shown separately so you know exactly what is included.
Staffing is based on guest count, service style, venue layout, timing, and the flow of the event. A plated dinner requires a different team than a buffet or cocktail reception, so we build the staffing plan around what the room genuinely needs. All service staff are booked with a four-hour minimum.
Our team generally arrives approximately two hours before service, although the exact timing depends on the venue and scope. Setup and breakdown are built into our operational planning and are not billed as additional staff service hours.
We provide the food-service tables, serving equipment, and display pieces required for our own stations and presentations. Real china, flatware, glassware, linen napkins, and placemats may be coordinated and itemized through Juan & Only. Guest tables, chairs, specialty linens, tents, and other venue rentals are contracted directly by the client or planner through a rental provider.
Yes. Options include Full Bar, Wine & Beer, Wine Pairing, signature cocktails, mocktails, soft drinks, bottled water, coffee service, and Bellini and Mimosa service. Bartending staff, ice, mixers, garnishes, and beverage-service necessities are included according to the selected package. Real glassware is quoted separately.
Client-supplied alcohol may be accommodated for private events, but it is not available for corporate events. We do not charge corkage; however, bartenders, mixers, garnishes, ice, and the required beverage-service setup are quoted separately.
Yes. We review load-in instructions, parking, loading docks, preparation areas, power, water access, service rules, and timing with the venue. Any mandatory venue charges—such as parking, valet, permits, or loading fees—will be identified and itemized whenever possible.
Often, yes. Our team will review the available preparation space, holding capacity, power, water, load-in access, and service requirements before confirming the menu. Certain dishes or service styles may be adjusted to protect quality and ensure smooth execution.
Every full-service event works from one confirmed plan. Your coordinator will provide the appropriate day-of contact, and a designated team lead will manage the catering staff, service timing, and communication with the venue or planner.
Booking Payments & Policies
Our standard minimum is 20 guests. Bar packages also begin at 20 guests. Events below these minimums may be reviewed individually but cannot be guaranteed.
A 50% deposit is required to reserve a full-service event. Your date remains available to other clients until the deposit has been received, even if a proposal has been accepted.
The remaining balance is due no later than seven days before the event. Corporate clients paying by check may be asked to provide a copy of the check and its tracking information if it is still in transit.
We accept credit cards, Zelle, and checks. ACH or direct deposit may be available for approved corporate accounts. A 3% processing fee applies to credit-card payments. Zelle and check payments do not carry a card-processing fee.
Every applicable charge is itemized before you book. Florida sales tax is currently 7%. Standard single-service corporate events do not carry a percentage-based operations fee. All-day or multi-meal corporate programs carry a 12% operations fee. Private events also carry a 12% operations fee. Designated holiday and premium-date events carry a 22% service fee instead, along with adjusted staffing rates. These fees never stack and are not gratuities.
Your Service Agreement will provide the exact deadlines for your event. Menu selections, dietary requirements, beverages, staffing, rentals, and guest count should all be confirmed in writing by those dates. Increases requested after the deadline are subject to production capacity. Reductions and their financial treatment are governed by the signed agreement. Guests above the confirmed count may be invoiced at the selected package rate.
We understand that plans can change. Please contact us as soon as possible so we can review the timing, expenses already committed, and available options. Cancellation, deposit, and rescheduling terms are governed by the current Service Agreement signed for your event. This keeps the process clear and consistent for everyone involved.
Tell us what you are imagining. Our culinary and operations teams will review the concept, venue, guest count, equipment, and service requirements before confirming availability and pricing. We would rather build it thoughtfully than promise something before we know it can be delivered beautifully.
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